This Privacy Policy explains how DataLiti (website dataliti.com) collects, uses, stores and protects information when you access the website, send a quote request or use our data entry and document digitization services. When you send information or documents to DataLiti, you confirm that you have read, understood and agree to this policy.
Purpose of collecting personal information
We only collect information necessary for the following purposes:
- Receive and respond to quote requests, provide advice and contact you.
- Perform the services you request: data entry, document conversion and document digitization, and deliver results.
- Issue invoices, sign contracts, process payments and reconcile when applicable.
- Provide post-delivery support, handle revision requests and complaints.
- Operate, secure and improve the website; prevent fraud and abuse.
- Comply with obligations under the law.
Scope of information use
Your information and documents are only used within the purposes above and for the work you assign. We do not sell personal information, do not use your documents for advertising or share them for purposes unrelated to the service. We only send notification or service introduction emails when you agree or when permitted by law, and you can opt out at any time.
Information retention period
- Contact information and quote requests are kept for as long as necessary to provide advice, perform contracts and resolve issues.
- Documents you send and processed results are kept for as long as necessary to perform, deliver and support revisions; by default, usually no more than 90 days from delivery, unless otherwise agreed by both parties or required by law to be kept longer. After that, we delete or anonymize the data.
- Invoices, vouchers and transaction records are kept for the periods required by accounting and tax law.
- Technical logs are kept for a short period for security and incident handling.
Who may access the information
Information may only be accessed by:
- DataLiti personnel with relevant duties, within a need-to-know scope and bound by confidentiality obligations.
- Infrastructure, storage, email and automation tool providers that we use to operate the service, as described in the "Transfer of data to third parties" section below.
- Banks, payment providers and professional advisers (accounting, legal) when necessary.
- Competent state authorities upon lawful written request.
Address of the entity collecting and managing information
- Entity: DataLiti
- Website: dataliti.com
- Email: hi@dataliti.com
Methods and tools for users to access and edit personal data
You can send a request to view, edit, supplement, restrict processing or delete your information by emailing hi@dataliti.com, specifying the information to be processed. We may ask you to verify your identity before doing so to protect you. We will respond within a reasonable period and in accordance with the law.
Types of personal data collected and processed
- Contact information: full name, email, phone number or Zalo, company name.
- Request details: services of interest, description of documents and desired output.
- Documents you send (images, PDF, Excel, text) and data extracted or converted from those documents. These documents may contain personal data belonging to you or third parties.
- Transaction information: invoices, payments, work history.
- Technical data: IP address, device and browser type, pages viewed, access times.
We do not actively request sensitive personal data. If your documents contain this type of data, please notify us in advance so we can discuss appropriate protection measures.
How we process personal data
Data is collected when you fill in the contact form, send us an email or message, send documents for service delivery, and when you visit the website (via cookies and technical logs). Data is processed through activities including: recording, storage, reading, data entry, conversion, checking, handover, support and deletion, using both manual methods and automated tools.
Customer documents and automated processing
Documents you send are used only for the work you assign. Part of the document reading and conversion process may be carried out using automated processing tools, including third-party tools. Automated processing results may not be fully accurate for blurry, damaged or hard-to-read handwritten documents; we make efforts to check and deliver accurate results but recommend that you review them before using them for important purposes. You warrant that you have the legal right to send documents to us for processing and are responsible for the content and legality of the documents sent, including obtaining the consent of the data subjects in the documents where required by law.
Consent and withdrawal of consent
By submitting a form, sending documents or using the service, you consent to our processing of data in accordance with this policy. You may withdraw your consent at any time by emailing hi@dataliti.com. Withdrawal does not affect the lawfulness of processing carried out before that, and may prevent us from continuing to perform or hand over the relevant services. Work completed before withdrawal will still be payable as agreed.
User rights regarding personal data
Under applicable law, you have the right to be informed about data processing; to consent or refuse; to access, edit or request edits; to request provision, deletion or restriction of processing; to object to processing; to complain and claim compensation as provided by law. These rights may be limited where we need to retain data to comply with the law, perform a contract or protect our legitimate interests.
Personal data protection and security
We apply reasonable administrative and technical measures such as encrypted connections, access controls, hashed passwords, backups and need-to-know access restrictions. You are responsible for keeping your contact information secure, sending documents only through DataLiti's official channels and not sharing login details or private links with others. No system on the Internet is completely secure; we cannot guarantee absolute security but are committed to making every effort to protect your data.
Risks and possible consequences during data processing
Processing data in an online environment may give rise to risks such as system errors, service interruptions, unauthorized access, loss or disclosure of data due to cyberattacks or incidents beyond reasonable control. When an incident is detected, we will promptly remediate it, limit damage, and notify affected parties and competent authorities as required. To the extent permitted by law, DataLiti is not liable for damage arising from force majeure events, from third-party actions beyond its control, or from you providing incorrect information, unlawful documents or disclosing your own authentication information.
Transfer of data to third parties and processing outside Vietnam
To operate the service, we may use infrastructure, storage, email, payment and automated document processing providers. These providers may process data only on our instructions and to the extent necessary. Some providers may locate servers or process data abroad. By using the service, you agree to such transfer and processing of data, and we will apply reasonable measures to keep data protected. We do not sell personal data to third parties. If your documents are sensitive and you want to limit processing by third parties, please discuss this with us before sending them.
Complaint intake and resolution mechanism
If you have questions or complaints about personal data processing, please email hi@dataliti.com with your contact information and a description of the matter. We will confirm receipt, review and respond within a reasonable timeframe; complex cases may require more time and we will notify you. The parties shall prioritize negotiation and mediation; if unresolved, disputes will be handled under Vietnamese law.
Cookies and similar technologies
The website uses cookies and similar technologies to keep the website functioning, remember your choices (for example, cookie preferences) and, when you consent, measure traffic and advertising effectiveness. Cookies necessary for website operation are always enabled. Analytics and advertising cookies are loaded only after you click accept on the cookie notice. You can refuse or delete cookies in your browser settings, but some website features may not work fully.
Children
DataLiti's services are intended for organizations and individuals aged 16 and over. We do not knowingly collect personal data from anyone under 16 without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
Legal bases and rights under the laws of other countries
If you are in the European Union, the United Kingdom, California, or another location with its own data protection laws, we process your data based on consent, performance of a contract or your request, legal obligations, and our legitimate interests (operation, security, abuse prevention). You may have additional rights, such as to object to processing, data portability, or to lodge a complaint with the data protection authority where you live; please send requests to hi@dataliti.com so we can review them under applicable law.
Changes to this Privacy Policy
We may update this policy when our services or legal requirements change. Updates will be posted on this page with an effective date. For material changes, we will notify you on the website or by email. Your continued use of the website or services after the effective date means you accept the updated content.
Effective date: 20/11/2026